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FAQ's

This is the best place to look for answers to common questions or queries, but if the answer you're looking for isn't here please feel free to contact the Systemation Team via the Contact Us page.

1.    Do you have a set up charge?
2.    Do you have a minimum order quantity or charge?
3.    Do you offer credit facilities?
4.    What quality systems and standards do you employ?
5.    Where can you ship to?
6.    Can you barcode finished goods before you ship them to me?
7.    What ink colours do you offer for ink marking devices?
8.    What type of parts can you laser mark?
9.    Can we have some samples made for free?



Do you have a "set-up" charge?
Systemation Euro does not charge for setting up.

 

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Do you have a minimum order quantity or charge?
Our minimum order charge is £40. This is our "per job" charge which is our charge for processing a quantity of parts at one time.

 

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Do you offer credit facilities?
We generally ask new customers for payment with order but we can consider credit facilities for bona fide trade customers with a proven trading record. Please contact our Accounts Department for more information. (Place link here for email to contact us page)

 

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What quality system(s) & standards do you employ?

ISO9001:2000
Company Quality System.
EIA-481-D

8mm Through 200mm Embossed Carrier Taping and 8mm & 12mm Punched Carrier Taping of Surface Mount Components for Automatic Handling

EIA Guidelines to be added to this section as a PDF file,

J-STD-033AHandling, Packing, Shipping and Use of Moisture/Reflow Sensitive Surface Mount Devices
JESD625-ARequirements for Handling Electrostatic-Discharge-Sensitive (ESDS) Devices
IEC61340-5-1Electrostatics — Part 5-1: Protection of electronic devices from electrostatic phenomena — General requirements
EIA-556-BOuter Shipping Container Label Standard
TS-16-94-9
TS Compliant

 

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Where can you ship to?
Anywhere in the world (TNT, DHL, UPS, CSM and Business Post are our primary couriers).  

 

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Can you barcode finished goods before shipping?
The service is provided as standard, even on sample shipments. All inner and outer packaging is labelled according to EIA-556-B guidelines. If you have any special requirements please feel free to contact the Systemation Euro team.

 

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What ink colours do you offer for ink marking programmed devices?
Our skilled team can offer several colours for example Brown, Red, Yellow, Green, Blue, Purple, Pink, White, Silver and Gold are all available.

 

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What type of parts can you Laser Mark?
Our new top of the range lasers can mark pretty much any type of device. Just email our sales team a part number and/or package style for confirmation.

 

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What is your policy on samples?
Here at Systemation Euro, we firmly believe that comprehensive testing of a sample programmed device is the best possible method to identify any misunderstanding by either customer or supplier. For this reason, Systemation Euro are pleased to program sample devices (maximum 10) entirely free of charge to UK customers. Overseas customers may be asked to pay carriage costs only.

 

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